Contact Us

Effective date: August 11, 2026

Contact built for product information, order status, tracking, cancellation, returns, exchanges, refunds, privacy requests, or website assistance.

Direct support channels

Brand / merchant: built
Email: Support@buicad.shop
Phone: 909-429-5701
Physical address: 1890 Junction Blvd, Roseville, California, 95747, United States

Service hours

Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Chicago). Messages arriving outside those hours are reviewed on the next business day.

Information that helps us respond

For an order matter, include the order number, purchaser name, item, and a short description. For damage, a reasonable photo may help. Never email a complete payment-card number or other unnecessary sensitive information.

Privacy and accessibility requests

Send privacy access, correction, deletion, copy, or Do Not Sell or Share requests to Support@buicad.shop. You may also contact us about accessibility or another issue using the same verified details.

Puff assortment purchase sequence — Support route

The policy traces flavor and box selection through checkout, tracked delivery, returns, and assistance. It identifies when support is available, which verified channel to use, and what order details help the team respond. This page applies specifically to built and its selection of protein puffs, sour puffs, dessert and fruit flavors, mixed boxes, build-your-own boxes, and bundles.

Merchant and support details

built
Email: Support@buicad.shop
Phone: 909-429-5701
Physical address: 1890 Junction Blvd, Roseville, California, 95747, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago).